Please Read this Important Message Before you Order:
ShopGraph-Tex, a division of Graph-Tex, is the premier provider of custom online team and corporate apparel stores, or "Webstores." We custom produce each and every individual order that is entered by you, our valued customer.
For step by step instructions on how to place your order please review the ORDERING GUIDE tab.
All of our orders are unique. This is why orders ship within 2 weeks of being placed.
Our aim is to provide you with a unique and enjoyable online shopping experience. If you have any questions or concerns, CONTACT US BEFORE YOU PLACE YOUR ORDER! Our knowledgeable staff is here to serve you from 9AM-5PM (EST) Monday-Friday.
Thank you!
ShopGraph-Tex
1-800-417-7791
sksales@graph-tex.com
Order Cancellation, Refund and Return Policy:
ShopGraph-Tex is dedicated to maintaining customer satisfaction to the maximum possible standards. Should there be an error on our part*, we will either replace the product or issue a refund for the purchase price of the product deemed unsatisfactory. If the item(s) received are materially different from those ordered and approved (i.e. you ordered a blue ladies tank top and received a men's red tee shirt), we will reship replacement items at no additional cost to the customer.
*Errors on our part refer to any print or product defects. It can also refer to any item with a hole, rip, or tear in the garment ordered. Any mistakes or quality reproduction issues in spelling or art omission that are present on the approved, submitted client artwork or client-approved proof are not the responsibility of ShopGraph-Tex.
We have a right to possession of defective merchandise, and it will be our decision as to whether to issue a replacement or credit. The customer is responsible for shipping costs associated with the return of merchandise. Return Authorizations are requested via email by contacting sksales@graph-tex.com before returning merchandise. This authorization must be requested in writing either Fax or email within 2 days of receiving your shipment.
Should you wish to exchange an item that you ordered for another size a request must be sent to sksales@graph-tex.com within 2 days of receiving your shipment. Your exchange may take up to 2 weeks to process due to the fact that we do not stock all items and sizes.
Backorders:
Due to the nature of our Webstores, on occasion, backorders may occur. A backorder occurs when the blank product you order is temporarily unavailable from the manufacturer. If applicable, ShopGraph-Tex will provide a suitable substitute to ensure on-time delivery. When a substitute is not available, ShopGraph-Tex will ship your order as a partial and wait for the backordered item to become available from the manufacturer. During backorder situations, ShopGraph-Tex works tirelessly to complete the balance of your order as soon as possible. At any time during a backorder situation, the customer can cancel the portion of the order that is backordered for a full refund of the purchase price of the item. Cancellation of backordered items can be made by calling 1-800-417-7791 or by sending an email to sksales@graph-tex.com.
Method of Payment:
Your Employee number has been activated with your personal Uniform Allowance. To use your uniform allowance you will enter your employee number when prompted on the check out screen.
Should your order total exceed your uniform allowance you will need to provide payment via credit card.
MasterCard, Visa, and American Express are the available methods of payment for online Webstore orders and are processed securely by Authorize.net.
You will be able to check the remaining balance of your uniform allowance at any time by calling the Graph-Tex offices at 1-800-417-7791 or by e-mailing sksales@graph-tex.com.
Privacy Policy:
We value your privacy! ShopGraph-Tex will never give, lease, sell or otherwise disclose your personal information. Any information you have submitted to ShopGraph-Tex will be held with the utmost care and will not be used in ways to which you have not consented. A more detailed explanation about how we safeguard your personal information is described below.
Browser information collected on the web site
Graph-Tex analyzes the web site logs to improve the value of the materials available on the web site. These web site logs are not personally identifiable, and Graph-Tex makes no attempt to link them with the individuals that actually browse the site.
Resale or disclosure of information to third parties
Graph-Tex does not sell, rent, loan, trade, or lease any personal information collected at our site, including contact forms, download requests or email lists.
Privacy of our email lists
It is important to provide Graph-Tex with an accurate email address as we will send confirmation emails after orders are placed and order status updates periodically while you are waiting to receive your order. Also, you will be added to our email list to hear about future sales and promotions we are running.